Omnichannel Chat
Centralize all communication channels – from Facebook, Zalo to Website – into a single customer support platform.
Unified Inbox
Centralized communication – fast response, zero confusion
Auto-assignment system
Automatically assign messages to support agents for fair distribution
Multi-channel message center
Facebook, Zalo, Instagram, Website, Email – all in one place.
Channel-based tagging
Easily organize conversations for faster processing.
Smart search
Find conversations by customer name, keyword, or content.
Conversation history sync
Review the entire support process regardless of where the customer came from.
Merge duplicate contacts
Identify and merge multiple messages from the same person.
Support Performance Management
Smart monitoring – elevating customer service quality
Response speed analytics
Measure average response time per agent.
Customer service quality reports
Manual or AI scoring based on interactions.
SLA tracking
Alert when response exceeds committed time.
Work time tracking
Analyze time agents spend on support.
Reports by shift/channel
Compare performance across shifts or channels.
Customer review history
View satisfaction scores or feedback from customers.
Seamless connectivity, flexible scaling on demand
Easily integrate with existing systems like CRM, orders, inventory, marketing… and expand to any communication channel as your business grows – all in just a few setup steps
Connect & sync customer profile data from CRM/ERP
Quick order creation within the chat interface
Embed Live Chat into your website
Store complete customer conversation history
Start managing multi-channel chat for your business now!
