Customer profiles
Manage customer profiles end to end — storage, analytics, and care across the full shopping journey.
Customer profile data
Full-spectrum customer data with multi-platform integration, sync, and security.
Omnichannel customer engagement
Integrate and manage every customer touchpoint so you can care for customers effectively on every platform.
Email Marketing
Send automated emails and track customer engagement.
Zalo Official Account
Engage customers and send notifications via ZNS.
Phone system
Manage calls and recordings to serve customers better.
Fanpage Chat
Integrate Facebook chat for direct customer support.
Product Q&A
Automatically answer common product questions.
Website live chat
Chat with customers in real time on your site.
System integration & CRM expansion
Connect CRM with websites, e-commerce platforms, call centers, chat, and other systems to sync customer data.
Segmentation & customer classification
Flexible segmentation so you can tune care and marketing for every customer group.
Flexible customer segmentation
Define segmentation rules freely to match how your business runs.
Automatic tier upgrades by revenue
The system upgrades customer tiers based on purchase value.
Segment-based promotions
Apply tailored offers for each customer group.
Export for other services
Export segment data to plug into other marketing tools.
Tagging for classification
Tag and classify customers across many criteria.
Regional customer grouping
Group customers by region or city to optimize campaigns.
Points & membership
Encourage repeat purchases and deepen engagement with points programs and member-only benefits.
Points by order value
Configure flexible earn rules.
Points history
See earned, redeemed, and remaining balances.
Pay with loyalty points
Let customers check out using accumulated points.
Deep reporting on customers and shopping behavior
Track behavior, purchase frequency, order value, and journeys to sharpen care and marketing.
Customer count growth reports
By day, week, or month.
Charts by customer type
Regular, returning, VIP, new, and more.
Conversion by behavior
From browse to purchase.
Revenue by customer segment
Reinvest smarter with segment-level revenue.
Customer journey tracking
From acquisition through purchase, care, and return visits.
Ready to build lasting customer relationships?
