Order management

Run the full order lifecycle across channels — from intake and confirmation through delivery. Built-in warranty management and product status tracking.

Order list

Order management

Full back-office order management with automated cash and stock integration.

Order list
Centralized orders from every channel with advanced filters and search.
Update order details
Edit customer info, shipping address, line items, and order status.
Manual order creation
Create new orders from the back office with full customer and product data.
Order management permissions
Control view, edit, and delete rights by role and branch.
Link to cash in/out
Auto-create receipts/payments when processing orders and track payment status.
Link to stock issues
Auto-create outbound slips on confirmation and update inventory.

Unified System

Seamlessly connect with e-commerce platforms, websites, POS, shipping carriers, and marketing tools.

Products
SKU, Barcode, Product Code
Orders
Orders from Website, App, POS...
Customers
Purchase info, loyalty points...
Marketplaces
Connect Shopee, Tiktok...
Unified Commerce System
Shipping Partners
Integrated delivery partners
Payment Gateways
Momo, Vnpay, ZaloPay...
E-invoicing
Create electronic invoices
Advertising Tools
Connect Google, Facebook Ads...

Multi-channel selling

Bring every order from website, marketplaces, and stores into one place — easy to track and fulfill.

Sync orders from Shopee
Pull Shopee sales data into your system.
Sync orders from TikTok Shop
Pull TikTok Shop sales data into your system.
Manage orders from other channels
Consolidate orders from website, POS, app, Facebook, and more.
Multi-channel price setup & sync
Sync catalog data and channel-specific sell prices.
Per-channel inventory settings
Dedicated stock allocation and sync per sales channel.
Webhook & API
Use webhooks and APIs to sync data from other systems.

Discounts & pricing

Tailor prices and discounts by channel, quantity, or buyer segment.

Channel and UOM-based pricing

Discounts by customer group

Discounts by quantity or order value

Discounts on product combos

Flash sales and time-bound markdowns

Sales staff management

Clear ownership, easy checks, and fair evaluation tied to sales outcomes.

POS action permissions

Block voids and price edits without authorization — every role stays in scope.

Staff performance tracking

Sales, conversion rate, void count — transparent evaluation.

Automated sales incentives

Define formulas; the system calculates rewards from sales results.

Per-shift activity history

Log sales, voids, and returns with full shift-level traceability.

Shift cash reconciliation

Variance reporting when needed; reconcile physical cash vs. system.

Online staff training

Docs, walkthrough videos, and quizzes for self-paced learning.

Sales staff management

Transparent, synced, efficient returns

Process returns and exchanges quickly, in sync with stock and the original order. Full process control reduces risk and improves customer experience.

Create return/exchange slips easily

Flexible refunds

Track return reasons

Link to original order

Return abuse alerts

Return handling permissions

Sales reporting & performance

Sales reporting & performance

Monitor revenue, conversion, staff, and channels in real time.

Revenue by time period & channel

Overview charts and channel revenue comparisons across periods.

Cancellation rate & reasons

Track void/cancel rates and reasons to tighten operations.

Branch performance comparison

Compare branch effectiveness and spot high-performing locations.

POS vs. online conversion

See which channels convert best with detailed funnel metrics.

Top-selling products

Track bestsellers by time, region, and campaign.

Sales by staff

Report sales by shift, week, or specific selling campaign.

Ready to upgrade your sales operations?

Screenshot of a Order app