Oviro for spas, clinics, and education
Sell service packages, hold schedules for specialists and rooms, and track each customer's used and remaining sessions. Oviro connects sales, appointments, and customer care into one system for appointment-based service businesses.
Customers buy a treatment course, but the remaining sessions are written in a notebook or kept in someone's head. Appointments live on Zalo and phones, so specialists and rooms get double-booked. The money customers prepay has no clear ledger, and feedback after a session is never collected.
With Oviro, once a service package is sold it lands in the queue for issuing the customer's usage entitlement. Each appointment is tied to a specialist and a room, and used sessions are totaled from completed appointments.
Oviro modules for this industry
At the core is the Booking module, connected to sales, the prepaid wallet, and customer care.
Booking
Service groups and packages, resources and staff, operating schedules, appointments, and usage entitlements. Session deduction rules are configured per service group.
POS & Sales Website
Sell service packages at the front desk or on the website. Packages are linked to products, so a paid order goes into the queue for issuing the customer's entitlement.
Prepaid wallet (customer balance)
Customers top up in advance and pay for services with their balance at the counter or on the website. A balance movement ledger is available for reconciliation.
Customers & Loyalty Points
Customer profiles, customer groups, points earned on purchase, and redemption by the rules you set.
Notifications & Customer Feedback
Order notifications go out to customers through Chat, Zalo ZNS, Email, or App, in your priority order. The Customer Feedback screen sits in the Booking menu.
Four operational areas of appointment-based services
From the service catalog and appointments to payment and customer relationships.
Catalog and service packages
Manage services like products you sell.
- Service groups and session-based packages
- Separate session deduction rules for each group
- Link service packages to products for sale
- Validity period for each entitlement
Appointments and staff
Every appointment is tied to the right specialist and room.
- Resources: specialists, rooms, machines
- Individual and shared schedules
- Create and track appointments for each session
- Used sessions totaled from completed appointments
Sales and payment
Sell fast and collect payment smoothly at the counter or online.
- Sell service packages via POS and website
- Prepaid wallet and customer balance
- VietQR, VNPay, and MoMo payments
- E-invoices when customers need them
Care and retention
Know what customers think so you can keep them.
- Loyalty points and redemption rules
- Order notifications via Zalo ZNS, Email, App in channel order
- Promotions and coupons for service packages
- Customer feedback in the Booking menu
The lifecycle of a treatment course
From the moment a customer buys a package to when they return to renew.
Sell the service package
The front desk or website sells the package, and the customer pays with cash, bank transfer, or prepaid wallet balance.
Issue the usage entitlement
Once an order is paid it appears in the entitlement queue; staff issue the customer's entitlement based on the service package linked to the product, with the form pre-filled from the order line.
Book the appointment
Choose the service, specialist, room, and appointment time. Appointments created from a purchased package are tied to the entitlement and follow its deduction rules.
Serve and record
Update the appointment status; once an appointment is completed, the customer's used and remaining sessions are totaled in the entitlement.
Care and renewal
Send order notifications, award points, record customer feedback, and watch remaining entitlements to reach out for renewal.
Sell the service package
The front desk or website sells the package, and the customer pays with cash, bank transfer, or prepaid wallet balance.
Issue the usage entitlement
Once an order is paid it appears in the entitlement queue; staff issue the customer's entitlement based on the service package linked to the product, with the form pre-filled from the order line.
Book the appointment
Choose the service, specialist, room, and appointment time. Appointments created from a purchased package are tied to the entitlement and follow its deduction rules.
Serve and record
Update the appointment status; once an appointment is completed, the customer's used and remaining sessions are totaled in the entitlement.
Care and renewal
Send order notifications, award points, record customer feedback, and watch remaining entitlements to reach out for renewal.
Fits many types of service businesses
Any model that sells by the session and must hold schedules for people, rooms, and equipment.
Spas and beauty clinics
Sell multi-session treatment courses, each session tied to a specialist and a room. Customers can top up in advance to pay for one-off services.
Clinics and care centers
Appointments by specialist, checkup or follow-up packages, and staff who can see each customer's remaining visits.
Training centers and gyms
Sell packages by session or by duration, with class or workout schedules tied to trainers, rooms, and equipment.
Why choose Oviro for service businesses?
Sales, appointments, the prepaid wallet, and customer care share a single customer profile. A service package sold anywhere lands in the entitlement queue, with no re-entry. Oviro installs on your own infrastructure, so customer data belongs to you.
Tidy appointments, clear treatment courses
Talk to the Oviro team to see how Booking, service packages, and the prepaid wallet run at your business.
