Omnichannel chat (Omnichat)
Bring Zalo OA, Facebook Messenger, Instagram DM, website live chat, and Telegram into one interface. Agents stop juggling tabs, recognize customers across channels with CRM 360°, and close orders inside the chat window — turning every conversation into revenue.
Five browser tabs for Zalo OA, Facebook Page, and website chat. Agents mix up threads, miss replies, and cannot see what the customer already bought. Every channel is an island — deals get written down and re-entered elsewhere.
One inbox, every channel. Recognize customers with CRM, close OMS orders in chat, and monitor team performance on a single dashboard.
Core capabilities
Oviro chat is not just an inbox — it is a sales channel. Agents see CRM, create OMS orders, check WMS stock, and apply promos — in one chat window.
Unified Inbox
Zalo OA, Facebook Messenger, Instagram DM, website live chat, and Telegram — one inbox. Route by channel, skill, or round-robin. Transfer conversations between agents with full context.
CRM in the chat panel
Match customers by phone or email → show VIP tier, purchase history, points, and open CS tickets — right in the side panel. Create new customers when they are not in the system yet.
Close orders in chat
Create sale orders inside chat: add SKUs, check WMS stock, apply promotions, choose payment. Orders flow straight to OMS → fulfillment — zero re-keying.
Chatbot & quick replies
Automated flows: hours, return policy, order lookup by code. Quick-reply templates speed agent responses. Auto-tag conversations: purchase / complaint / pricing.
Detailed features
Full Omnichat capability — from inbox to closed deals.
Unified Inbox
Every chat channel → one UI — no tab switching.
- Connect Zalo OA, Facebook Messenger, Instagram DM, website live chat, Telegram
- Auto-routing: round-robin, by channel, or by skill group
- Handoffs between agents with attached context so the next rep is instant-on
- Priority flags: VIP, complaint, awaiting payment — fast filters
CRM contextual panel
Know who is messaging before you ask.
- Auto-match phone/email → CRM 360° in the right-hand panel
- Quick view: VIP tier, lifetime spend, latest order, open CS tickets
- Create new profiles when needed — phone prefilled from the channel
- Cross-channel history: Zalo yesterday + Facebook today = one thread
Close in chat (social selling)
Chat is a revenue channel — not only support.
- Create sale orders in chat: search products, add to cart
- Real-time WMS stock checks and promotions from the promotion engine
- Send online payment links for confirmation inside the thread
- Orders flow to OMS → WMS → fulfillment — no duplicate entry
Chatbot & automation
24/7 FAQs — agents focus on high-value cases.
- Bot flows: hours, return policy, order lookup by code
- Quick-reply templates by topic — send in one click
- Auto-tags: purchase / complaint / pricing — feeds analytics
From chat to closed order
First message to OMS order — every step in one window.
Customer messages
Messages from Zalo, Facebook, web chat land in the unified inbox.
Recognition
Auto-match CRM: show 360° profile and purchase history.
Consultation
Agents chat, share product images, and suggest relevant promos.
Close
Create the sale order in chat → payment link → push to OMS.
Measure
Dashboard: response time, close rate, revenue per agent.
Customer messages
Messages from Zalo, Facebook, web chat land in the unified inbox.
Recognition
Auto-match CRM: show 360° profile and purchase history.
Consultation
Agents chat, share product images, and suggest relevant promos.
Close
Create the sale order in chat → payment link → push to OMS.
Measure
Dashboard: response time, close rate, revenue per agent.
Fits every chat-led strategy
From social selling and omnichannel support to telesales — one inbox.
Social selling (chat commerce)
A customer comments on a Facebook post → the agent opens chat, recommends SKUs, applies a private discount, creates the order in chat, and sends a payment link in Messenger — without leaving the thread.
Omnichannel support
Order status questions on Zalo → agents read the CRM panel, see in-transit shipments, and reply with tracking in under 30 seconds — no separate OMS tab; context is already there.
Telesales + chat combined
Rep calls → customer shows interest → product link sent on Zalo. Calls and chats land in one CRM profile. Commissions attribute correctly via order source tags.
Why Oviro Omnichat?
Oviro chat is not another standalone live-chat tool — it sits inside the ERP stack. Agents see CRM 360°, create OMS orders, check WMS stock, and apply promotions — in one place. Few chat platforms close ERP-native orders directly inside the conversation.
Smart chat — close the sale without leaving the window
Unify Zalo, Facebook, Instagram, and web chat. Recognize CRM 360°, create OMS orders in chat, and track team performance — all from one inbox.