Omnichannel chat (Omnichat)
Bring Zalo OA, Facebook (Messenger, comments), Shopee, TikTok, and website Live Chat into a single interface. Agents stay in one tab, see customer details and the latest order right in the chat panel, and create orders right in the chat window with a separate cart for each conversation — turning every conversation into a revenue opportunity.
Five browser tabs for Zalo OA, Facebook Page, and website chat. Agents mix up threads, miss replies, and cannot see what the customer already bought. Every channel is an island — deals get written down and re-entered elsewhere.
One inbox, every channel. See customer details and the latest order right in chat, close orders with a separate cart for each conversation, and send order notifications to customers in priority channel order.
Core capabilities
Oviro Chat is more than an inbox — it is a sales gateway. Agents see customer details, create orders with the POS order composer, check stock, and apply promotions — all in one chat window.
Unified Inbox
Zalo OA, Facebook Messenger, Shopee, TikTok, website Live Chat → one inbox. Filter by channel, by Page/Shop, and by status (Needs action, In progress, Closed). Agents take over conversations from the AI or hand them back to the AI when needed.
Customer panel in chat
Link a conversation to an existing customer profile (or pick the customer in the order composer) → see contact details, customer group, price policy, tags, notes, and latest orders — right in the panel beside the chat window.
Close orders in chat
Switch the right panel to Create order: a POS-style order composer with a separate cart for each conversation. Add products, check stock, apply coupons / promotions / reward points, and choose payment (including VietQR). Orders flow straight to OMS → Fulfillment.
AI Assistant & Customer Notifications
An AI assistant right in the chat panel, with agents taking over when needed; quick replies from channel-specific templates. Order notifications reach customers channel by channel in the order you set (Chat, Zalo ZNS, Email, App push), with delivery statistics; on Messenger they appear as an order card with a View order button.
Detailed features
Full Omnichat capability — from inbox to closed deals.
Unified Inbox
Every chat channel → one UI — no tab switching.
- Connections: Zalo OA, Facebook Messenger, Shopee, TikTok, website Live Chat
- Add the responsible staff to each conversation's chat room
- Internal notes and conversation tags so colleagues get the context
- Quick filters by channel, Page/Shop, status, and conversation tag
Customer info panel
See the customer and their latest order right beside the conversation.
- Link the conversation to an existing customer profile to see details right in the right-hand panel
- Quick view: contact details, customer group, price policy, tags, and latest orders
- Customer notes and delivery notes right in the panel
- Pick the customer in the order composer when creating an order from chat
Close in chat (social selling)
Chat is a revenue channel — not only support.
- Create orders right in chat with a POS-style order composer — a separate cart for each conversation
- Check stock and apply coupons, promotions, and reward points right in the cart
- Choose VietQR or bank transfer — the customer scans the code and the order waits for payment
- Orders flow to OMS → WMS → fulfillment — no duplicate entry
AI Assistant & Notifications
The AI assistant takes over repetitive work — agents focus on high-value conversations.
- AI assistant in the chat panel: agents take over or hand back to the AI at any time
- Quick replies: channel-specific templates — with conversation tags
- Order notifications sent in channel order (Chat, Zalo ZNS, Email, App push), with delivery statistics and order cards on Messenger
From chat to closed order
First message to OMS order — every step in one window.
Customer messages
Messages from Zalo, Facebook, Shopee, TikTok, and Web Chat → land in the Unified Inbox.
See the customer
Link the conversation to a customer profile: see contact details and the latest order.
Consultation
Agents chat, share product images, and suggest relevant promos.
Close
Create the order in chat with the conversation's own cart → apply offers → VietQR or bank transfer → push to OMS.
Notify
Order updates go to customers in priority channel order, with successful-delivery statistics.
Customer messages
Messages from Zalo, Facebook, Shopee, TikTok, and Web Chat → land in the Unified Inbox.
See the customer
Link the conversation to a customer profile: see contact details and the latest order.
Consultation
Agents chat, share product images, and suggest relevant promos.
Close
Create the order in chat with the conversation's own cart → apply offers → VietQR or bank transfer → push to OMS.
Notify
Order updates go to customers in priority channel order, with successful-delivery statistics.
Fits every chat-led strategy
From social selling and omnichannel support to order notifications — one inbox.
Social selling (chat commerce)
A customer comments on a Facebook post → the agent opens a chat, suggests specific products, applies a personal discount code, creates the order in chat with the conversation's cart, and picks VietQR for the customer to scan. The whole process stays inside the chat window.
Omnichannel support
A customer asks about order status on Zalo — the agent opens the customer panel, sees the latest order right away, and replies in the same window. No separate OMS tab to open.
Multichannel order notifications
When an order changes, the system notifies the customer channel by channel in the order you set (Chat, Zalo ZNS, Email, App push), with delivery statistics; on Messenger it appears as an order card with a View order button.
Why Oviro Omnichat?
Oviro Chat Center lives inside the sales system, not as a standalone chat tool. Agents see customer details, create orders with the POS's own order composer, check stock, apply promotions, and push orders to OMS — all in one window, with no copying data back and forth.
Smart chat — close the sale without leaving the window
Unify Zalo OA, Facebook, Shopee, TikTok, and Live Chat. Link conversations to customer profiles, create orders right in chat, and send order notifications in channel order — all from one inbox.
