Artificial intelligence (AI & ML)
Oviro AI is not a thin wrapper around ChatGPT. Each AI Brain is grounded in your real business data — correct pricing, inventory, and warranty terms. Retrieval-augmented generation (RAG) keeps answers tied to internal knowledge, not invention — and you control 100% of what customers see.
General-purpose AI is clever but blind to your SKUs, stock, and warranty rules. Staff paste answers from external tools, customers lose trust, and nobody governs what the model says.
Give teams an assistant grounded in internal data — from customer conversations and product copy to inventory and policy questions — with full control over outbound AI content.
Core capabilities
AI Brains stay continuously in sync with PIM and WMS — so they always reflect the latest prices, inventory, and policies. Not a bolt-on chatbot — a native part of your ERP.
Multi-model specialized AI (AI Brains)
Not one AI that pretends to know everything — each team gets its own AI Brain: accounting support, sales advisory, marketing, and customer service. Choose the LLM that fits: OpenAI GPT-4, Claude, or Gemini — balancing cost and quality per use case.
RAG knowledge base
Upload documents: warranty policies, catalogs, FAQs, internal procedures (PDF, Docs). RAG architecture: the AI grounds answers in your internal vector database before responding — no fabrication, no hallucination.
Real-time data sync
Automatic sync with PIM (products, pricing) and WMS (inventory). When customers ask about stock, price, or promotions, AI responds with real-time accuracy.
AI Copilot on operational forms
Chat support: conversation context rolled up, suggested replies to resolve complaints. PIM Copilot: draft product copy and SEO keywords. Marketing Copilot: normalize tone for email campaigns.
AI cost control (token management)
Detailed logs: input and output tokens per employee and per AI Brain. Convert tokens to USD for auditing. See who and what consumes the most so you can refine prompt engineering.
Detailed features
From AI Brains and the knowledge base to Copilot and token cost management.
AI Brains & cost governance
Each department gets its own AI — with token spend controlled down to each Brain.
- Create dedicated AI Brains for accounting support, sales advisory, marketing, customer service, and warehouse
- Flexible LLM choice: OpenAI GPT-4, Claude, Gemini — optimize cost versus quality
- Per-Brain system prompts: tone, answer scope, and guardrails
- Per-employee token logs — USD conversion for audit
- Spot ineffective prompts: high token use, low quality — then optimize
RAG knowledge base
Answers grounded in real documents — no fabrication, no hallucination.
- Upload: warranty policies, product catalogs, FAQs, internal procedures (PDF, Docs)
- Content converted to vector data and stored in your internal vector database
- RAG flow: AI checks the knowledge base before every reply
- Update the knowledge base anytime — changes show up immediately
Live data sync
AI knows what is out of stock and which promos are live — right now.
- Automatic PIM sync: product names, sell prices, images, descriptions, categories
- Automatic WMS sync: on-hand stock by warehouse and branch
- Customers ask about stock, price, or promos → AI answers accurately in real time
AI Copilot (Omni-Copilot)
AI assists your team — it does not replace them. Suggest, draft, standardize.
- Chat support Copilot: thread context and suggested CS replies
- PIM Copilot: draft descriptions and SEO keywords from product names
- Marketing Copilot: consistent voice for email campaigns
Deploy AI inside your ERP
From knowledge base to Copilot — five steps to a trustworthy assistant.
Load knowledge
Upload PDFs and docs to the knowledge base → converted to vector data.
Create an AI Brain
Pick an LLM (GPT-4 / Claude / Gemini) and configure the system prompt.
Sync data
Keep products, prices, and inventory flowing into AI context in real time.
Roll out Copilot
Enable AI Copilot on operational forms (CS, PIM, marketing).
Monitor & optimize
Track token spend, refine prompts, and A/B test models.
Load knowledge
Upload PDFs and docs to the knowledge base → converted to vector data.
Create an AI Brain
Pick an LLM (GPT-4 / Claude / Gemini) and configure the system prompt.
Sync data
Keep products, prices, and inventory flowing into AI context in real time.
Roll out Copilot
Enable AI Copilot on operational forms (CS, PIM, marketing).
Monitor & optimize
Track token spend, refine prompts, and A/B test models.
AI for every team
Sales, customer care, and product content — each AI Brain tuned for the job.
AI sales assistant
A customer messages on chat asking about a product — stock, price, and current promotions. AI pulls live PIM/WMS data and suggests the right reply.
AI customer support
A customer reports a defective product after one month. The AI Brain has ingested your warranty policy → it suggests compliant replies for your agent.
AI product content
New product: enter name and ingredients only. PIM Copilot drafts marketing copy, selling points (USPs), SEO keywords, and meta descriptions. Marketing reviews and publishes — saving an estimated 70% of catalog writing time.
Why Oviro AI?
Oviro AI is not a bolt-on chatbot — it is native ERP. AI Brains stay synced with PIM and WMS, so they always reflect the latest prices, stock, and policies. You control 100% of customer-facing output — no surprise hallucinations or false claims.
AI that understands your business data — without making things up
Specialized AI Brains, a RAG knowledge base, live PIM/WMS sync, and Omni-Copilot — all native inside your ERP. You control 100% of the AI output customers see.
