Multi-channel order management
A unified order control tower. Every transaction from POS, website, app, chat, marketplaces, and recurring orders flows into one admin view; create orders fast right in admin with a POS-style composer — control cash flow, delivery status, and returns on every order.
Orders scatter across systems — POS here, website there, marketplaces elsewhere. You lose a single picture of revenue and order health.
Control cash and order status on one screen — even with complex multi-channel operations.
Core capabilities
When you sell on many channels at once, the question is no longer “how much did we sell” — it is “where is the money, which orders are stuck, and how many will be returned”.
Centralized orders (Order Hub)
Gather orders from POS, website, app, chat, Shopee, and TikTok into one list. Create orders fast with a POS-style order composer: cart, quotes, promotions, and stock identical to the counter. Separate B2B and B2C on the same platform.
Decoupled status tracks
Payment, delivery, and invoicing — 3 independent tracks. Each order has a payment status and a delivery status, and shipped orders get a delivery slip recording the tracking number, carrier, and COD. B2B goods can ship even before full payment.
Promotion & finance reconciliation
Separate Marketing discounts, Vouchers, and Reward points. Mixed payments are recorded individually on the ledger; bank transfer or VietQR payments are recorded and the order waits for payment until the customer transfers.
Attribution & commissions
Auto-assign a source tag per order. Calculate commissions for staff and affiliates.
Returns & refunds
Exchanges calculate the price difference automatically; refund or collect the balance and record it through the order's payments. Connected to WMS to receive returned goods.
Feature details
Full order management — intake, status, finance reconciliation, and returns.
Centralized orders
One interface for every order — whether the customer bought at POS, on the web, on Shopee, or through a recurring order created on schedule.
- Consolidate orders from all channels into one list
- Create orders fast with a POS-style single-column composer: customer, card-style cart, offers, delivery, payment, invoice
- Separate B2B (quotes, deposits) and B2C (fast handling) flows
Flexible order status
Payment, delivery, and invoicing — 3 independent tracks that don't block each other; shipped orders get a delivery slip recording the tracking number and carrier.
- Three parallel tracks: payment, delivery, and tax invoice
- Ship B2B before full payment (sell on credit)
- Track receivables and payment status of each B2B order
Finance & commission reconciliation
Know true revenue, order origin, and channel commissions.
- Split: marketing discount, voucher, redeemed loyalty points
- Record mixed payments: cash + bank transfer / VietQR + points
- Auto-assign a source tag: web, app, POS, marketplace, or affiliate/referral
- Commission for staff and affiliates
- Accurate revenue basis for e-invoicing
Returns & refunds
Standard flows for after-sales — no more one-off firefighting.
- Exchanges: auto price delta, extra receipt/payment slips
- Refund or collect the difference, recorded through the order's payments
- WMS goods receipt for returns with automatic stock update
Order lifecycle
From intake to completion — every state is transparent and accountable.
Order intake
Orders from every channel (POS, web, marketplaces, chat) flow into a shared admin interface; draft orders from Recurring Orders become official orders on schedule.
Financial handling
Payments, promos, and AR — each line recorded separately.
Route status
Confirm the order, move it to picking, and issue stock.
Manage exceptions
Canceled orders, orders awaiting finance approval, orders on hold.
Returns & refunds
Create exchange/return orders, calculate deltas, receive goods back to stock.
Order intake
Orders from every channel (POS, web, marketplaces, chat) flow into a shared admin interface; draft orders from Recurring Orders become official orders on schedule.
Financial handling
Payments, promos, and AR — each line recorded separately.
Route status
Confirm the order, move it to picking, and issue stock.
Manage exceptions
Canceled orders, orders awaiting finance approval, orders on hold.
Returns & refunds
Create exchange/return orders, calculate deltas, receive goods back to stock.
Fits every business model
OMS fits everything from single-channel retail to multi-channel operations.
Omnichannel retail
POS, website, Shopee, TikTok Shop — all orders land on one dashboard. Staff don't need to log in to each Seller Center, and every order carries its channel source for easy tracking.
B2B wholesale
B2B orders need quotes, receivables tracking, and shipping before payment. OMS handles B2B and B2C orders on the same platform, with payment status tracking for each order.
Businesses with affiliate teams
Every order gets a source tag — web, app, POS, marketplace, or affiliate/referral. Commissions calculate automatically; partners check earnings on a dedicated portal.
Why choose Oviro OMS?
Unlike traditional ERPs that lump orders, warehouse, and shipping together, Oviro splits OMS / WMS / Fulfillment. Each module owns its domain — so operations stay stable as you add channels without tangled workflows.
Orchestrate multi-channel orders from one place
Unify orders from POS, website, marketplaces, chat, and recurring orders — control cash flow, delivery status, and returns on every order.
