Multi-channel order management
A unified order control tower. Every transaction from POS, website, app, chat, and marketplaces lands in one admin view — cash flow, delivery status, and returns, per order.
Orders scatter across systems — POS here, website there, marketplaces elsewhere. You lose a single picture of revenue and order health.
Control cash and order status on one screen — even with complex multi-channel operations.
Core capabilities
When you sell on five channels at once, the question is no longer “how much did we sell” — it is “where is the cash, which orders are stuck, and how many will be refunded”.
Centralized orders (Order Hub)
Pull orders from POS, website, app, chat, Shopee, and TikTok into one list. Separate B2B and B2C on the same platform.
Decoupled status tracks
Payment, delivery, and invoicing run on three independent tracks. Ship B2B even when payment is not yet complete.
Promotion & finance reconciliation
Split marketing discounts, vouchers, and redeemed points. Mixed payments post cleanly to the ledger.
Attribution & commissions
Auto-assign a source tag per order. Calculate commissions for staff and affiliates.
Returns & refunds
Exchanges auto-calculate price differences. Refund via original method or issue a voucher. WMS receives returned goods.
Feature details
Full order management — intake, status, finance reconciliation, and returns.
Centralized orders
One screen for every order — whether the customer buys in POS, on the web, or on Shopee.
- Consolidate orders from all channels into one list
- Full view: customer, products, channel, staff, promotions
- Separate B2B flows (price approval, deposits) from fast B2C handling
Flexible order status
Payment, delivery, and tax invoice — three parallel tracks that do not block each other.
- Three parallel tracks: payment, delivery, and tax invoice
- Ship B2B before full payment (sell on credit)
- Hold/Release: auto-hold orders over credit limit until finance approves
Finance & commission reconciliation
Know true revenue, order origin, and channel commissions.
- Split: marketing discount, voucher, redeemed loyalty points
- Record mixed tender: cash + bank transfer + points
- Auto source tag: web, app, telesales, or affiliate
- Commission for staff and affiliates
- Accurate revenue basis for e-invoicing
Returns & refunds
Standard flows for after-sales — no more one-off firefighting.
- Exchanges: auto price delta, extra receipt/payment slips
- Refund to original method or issue a replacement voucher
- WMS goods receipt for returns with automatic stock update
Order lifecycle
From intake to completion — every state is transparent and accountable.
Order intake
Orders from every channel (POS, web, marketplaces, chat) flow into one admin UI.
Financial handling
Payments, promos, and AR — each line recorded separately.
Route status
Approve shipment or hold risky orders (Hold/Release).
Manage exceptions
Canceled orders, finance approval needed, over-limit orders.
Returns & refunds
Create exchange/return orders, calculate deltas, receive goods back to stock.
Order intake
Orders from every channel (POS, web, marketplaces, chat) flow into one admin UI.
Financial handling
Payments, promos, and AR — each line recorded separately.
Route status
Approve shipment or hold risky orders (Hold/Release).
Manage exceptions
Canceled orders, finance approval needed, over-limit orders.
Returns & refunds
Create exchange/return orders, calculate deltas, receive goods back to stock.
Fits every business model
OMS scales from single-channel retail to complex multi-channel operations with hundreds of thousands of orders per month.
Omnichannel retail
POS, website, Shopee, TikTok, Lazada — all orders in one dashboard. No logging into each seller center; cash and revenue roll up by channel automatically.
B2B wholesale & distributors
B2B orders need price approval, credit limits, and ship-before-pay. OMS separates B2B and B2C on one platform with automatic hold/release over credit.
Businesses with affiliate teams
Every order gets a source tag — web, telesales, or which affiliate. Commissions calculate automatically; partners check earnings on a dedicated portal.
Why choose Oviro OMS?
Unlike traditional ERPs that lump orders, warehouse, and shipping together, Oviro splits OMS / WMS / Fulfillment. Each module owns its domain — so operations stay stable as you add channels without tangled workflows.
Orchestrate multi-channel orders from one place
Unify orders from POS, website, marketplaces, and chat — control cash flow, fulfillment status, and returns on every order.
